The Illume Group policies have been developed and managed in accordance with standard accounting and financial management principles. These principles serve the purpose of ensuring The Illume Group is always in the position to provide organisations / students with the training and assessment services that they pay for, and that the fees paid by organisations/ students are protected. The Illume Group is also committed to a fair refund policy that returns fees where there is reasonable reason and notice provided.
In an un-fortunate scenario, where the refund of the amount is claimed, The Illume Group strict refund policy is given as below;
The Illume Group is a services-based consulting and training firm and is fully eligible to be compensated against its time, experience, expertise, advisory, consulting and services. Any amount earned in its scope of services is not refundable unless expressly declared. Management Fee and Consulting Fee is treated as advance payment and considered as earned against the time and services of the Consultant, except the termination of the agreement for cause where;
Date of Review: 3 May, 2021
Illume acknowledges the Traditional Owners of the lands where we live and work. We pay our respects to Elders past and present.
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